Privacy Policy

GLG Gaming, Inc. provides interactive coaching services that allow Members to connect with Coaches and improve at competitive games. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and share your personal information, and to assist you in exercising the privacy rights available to you.

• SCOPE

  This Privacy Policy applies to personal information processed by us in our business, including on our websites, mobile applications, and other online or offline offerings (collectively, the “Services”).

• I. PERSONAL INFORMATION WE COLLECT

  The categories of personal information we collect depend on whether you are a Member, Coach, Partner, or Site Visitor, and the requirements of applicable law.

  Information You Provide to Us

  Account Creation

  • When you create a Member account, we collect your email address, date of birth, username, and password. You can also indicate your preferred language, and connect to your existing game accounts (such as for League of Legends, Fortnite, Hearthstone, etc).

    • As a member, we will also collect information about the courses you interact with, and details regarding your sessions with Coaches. If you sign up for a Pro subscription, we will also collect your credit card details and gameplay statistics, such as your League and Division, K/D ratio, or current in-game Rank.

    • You may also be able to upload videos of your gameplay to the Services; you can control who may access these videos through your Account Dashboard.

  • When you apply to be a Coach, we collect your full name, desired username, personal email address, PayPal email address, photo, the languages you speak, and your date of birth. We will also collect your gaming achievements and coaching background, including the game you want to coach for and username you use to play competitively, your desired coaching rate, your Discord and Skype IDs, and any other social media account usernames you choose to upload.

  • When you sign up to be a Partner, we collect your name, email address, and an optional message describing your audience.

  Your Communications with Us.

  We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include personal information.

  Surveys

  We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, or otherwise communicate with us.

  Social Media Content

  We may offer forums, blogs, or social media pages. Any content you provide on these channels, such as video comments, will be considered public, and is not subject to privacy protections.

  Registration for Sweepstakes or Contests

  We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest and for other promotional, marketing and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.

  Information Collected Automatically or From Other Sources

  Automatic Data Collection.

  We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (derived from IP address), Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.

  In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with and the frequency and duration of your activities.

  Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising technologies.

  We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.

  • Cookies

    Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.

  • Pixel Tags/Web Beacons

    A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about visitors’ engagement on that web page. The use of a pixel allows us to record, for example, that a visitor has visited a particular web page or clicked on a particular advertisement.

  Analytics

  We may also use Google Analytics and other service providers such as Amplitude, Facebook, Userleap, and New Relic to collect information regarding Site Visitor behavior and demographics on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/ . You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

  Information from Other Sources

  We may obtain information about you from other sources to supplement information provided by you, such as through preexisting game accounts you connect (e.g., Hearthstone, League of Legends), which include publicly-facing gameplay information such as your gameplay history (match history, win/loss information) or rank. We may also obtain personal information from other third-party services and organizations: for example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us, and to enhance our ability to provide you with information about our business, products, and Services.

• II. HOW WE USE YOUR INFORMATION.

  We use your information for a variety of business purposes, including to:

  Fulfil our contract with you and provide you with our Services, such as:

  • Managing your information and accounts;

  • Providing access to certain areas, functionalities, and features of our Services;

  • Communicating with you about your account, activities on our Services and policy changes;

  • Undertaking activities to verify or maintain the quality or safety of a service or device;

  • Processing your financial information and other payment methods for products or Services purchased;

  • Providing advertising, analytics and marketing services;

  • Processing applications and transactions; and

  • Allowing you to register for events.

  Analyze and improve our Services pursuant to our legitimate interest, such as:

  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;

  • Measuring interest and engagement in our Services and short-term, transient use, such as contextual customization of ads;

  • Researching and developing products, services, marketing or security procedures to improve their performance, resilience, reliability or efficiency;

  • Improving, upgrading or enhancing our Services;

  • Developing new products and services;

  • Ensuring internal quality control;

  • Verifying your identity and preventing fraud;

  • Debugging to identify and repair errors that impair existing intended functionality;

  • Enforcing our terms and policies; and

  • Complying with our legal obligations, protecting your vital interest, or as may be required for the public good.

  Provide you with additional content and services, such as:

  • Furnishing you with customized materials about offers, products, and Services that may be of interest, including new content or services;

  • Auditing relating to interactions, transactions and other compliance activities; and

  • Other purposes you consent to, are notified of, or are disclosed when you provide personal information.

  Use De-identified and Aggregated Information.

  We may use personal information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create.

  Share Content with Friends or Colleagues.

  Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services.

  How We Use Automatic Collection Technologies.

  We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the Services. Our uses of these Technologies fall into the following general categories:

  • Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;

  • Performance Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;

  • Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;

  • Advertising or Targeting Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party sites.

  Notice Regarding Third-Party Websites, Social Media Platforms and Software Development Kits.

  The Services may contain links to other websites, such as those owned and operated by Coaches, and other websites may reference or link to our website or other Services. These other websites are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

  Our Services may include publicly accessible blogs, forums, social media pages, and private messaging features. By using such Services, you assume the risk that the personal information provided by you may be viewed and used by third parties for any number of purposes. In addition, social media buttons such as Facebook, Twitter, Twitch, Discord, Skype, YouTube and Instagram (that might include widgets such as the “share this” button or other interactive mini-programs) may be on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features apart from your visit to our site are governed by the privacy policy of the company providing it.

  We may use third-party Application Program Interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services. APIs and SDKs may allow third parties including analytics and advertising partners to collect your personal information for various purposes, including to provide analytics services and content that is more relevant to you. For more information about our use of APIs and SDKs, please contact us as set forth below.

• III. DISCLOSING YOUR INFORMATION TO THIRD PARTIES.

  We do not disclose or sell your personal information with third parties, except as described below. For a list of the categories of personal information we have sold or disclosed for a business purpose about consumers please contact us as set forth below.

  Business Partners.

  We may provide personal information to business partners with whom we jointly offer products or services. In such cases, our business partner’s name will appear along with ours, and you will have an opportunity to review the data being transferred before choosing to participate.

  Affiliates.

  We may share any personal information we collect about you with our affiliated companies.

  Advertising Partners.

  Through our Services, we may allow third-party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information we have collected about you (such as your demographic information and past purchase history) with third-party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third-party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising. We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your personal information with third-party advertising partners, you may follow the instructions below to opt out.

  Disclosures to Protect Us or Others.

  We may access, preserve, and disclose any information we store about you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

  Disclosure in the Event of Merger, Sale, or Other Asset Transfers.

  If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

  International Data Transfers.

  You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.

• IV. YOUR CHOICES.

  General.

  You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non- personal information regarding your activities on our Services and for other legal purposes as described above.

  Email.

  If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Terms or this Privacy Policy).

  Mobile Devices.

  We may send you push notifications through our mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device.

  “Do Not Track.”

  Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

  Cookies, Interest-Based Advertising, and Analytics.

  You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, http://youradchoices.ca/choices/ , and http://www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise your choice.

  Please note you must separately opt out in each browser and on each device. Advertisements on third-party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.

  Your Privacy Rights.

  In accordance with applicable law, you may have to the following rights:

  • Access to/Portability of Personal Information. You can receive a copy of data we process about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic Personal Information transferred to another party.

  • Correction. You can request correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information, or we may refer you to the controller of your personal information who is able to make the correction.

  • Deletion. You can request we delete personal information we collect or maintain about you, subject to certain exceptions prescribed by law. Note that even if you unlink your game account to your Member account or delete your Member Account, we may still collect publicly-facing information from the game’s publisher about you, such as if you play against another Member.

  • Restriction of or Objection to processing. ou can request restriction or object to the processing of your personal information, and you have the right to opt in or opt out of the sale of your Personal Information to third parties, if applicable, where such requests are permitted by law.

  If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

• V. DATA RETENTION.

  We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

• VI. SECURITY OF YOUR INFORMATON.

  We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.

  By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.

• VII. CHILDREN'S INFORMATION.

  Protecting children’s privacy online is very important to us. The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and wish to review information collected from your child, or have that information modified or deleted, you may contact us as described below. If we become aware that a child has provided us with Personal Information, we will delete any Personal Information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.

• VIII. OTHER PROVISIONS.

  Protecting children’s privacy online is very important to us. The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and wish to review information collected from your child, or have that information modified or deleted, you may contact us as described below. If we become aware that a child has provided us with Personal Information, we will delete any Personal Information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.

  SUPERVISORY AUTHORITY.

  If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

  CHANGES TO OUR PRIVACY POLICY.

  We may revise this Privacy Policy from time to time in our sole discretion. If we make any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have acknowledged the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

• IX. CONTACT US.

  If you have any questions about our privacy practices or this Privacy Policy, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at:

  ProGuides
  Attn: Privacy
  11862 La Grange Ave, Los Angeles, CA 90025
  [email protected]